FAQs

Orders

1. How long does it take for orders to be processed?

Where possible, we try our best to expedite all orders on the same day if they are received before 3pm. For all orders received after 3pm, they will be processed on the following working day. 

2. Do you accept international orders?

Yes, we do. For further questions, please email us at needhelp@mylittlebrownmouse.com or simply scroll down for more details on 'Shipping'. 

Payment

1. What are the methods of payment available?

  • credit card (Visa, Mastercard)
  • direct bank transfer

If you have a local bank account, you can make a direct deposit into the following Baiduri Bank Brunei acount:

#05-01-110-339685

  • cash - available only for customers who wish to pick up their orders directly from our store. Where possible, please ensure to bring the exact change. 

Shipping

1. How are our orders shipped?

All local orders will be shipped via Pos Laju. Alternatively, you can choose to collect your order directly from our store. We are located at:

Unit 3, 1st floor Block M
Pg. Hj. Menuddin Shopping Complex

Jalan Batu Bersurat (above Guan Hock Lee)

Tel: +6732424440 / +6738982281

Or simply look us up on WAZE by typing in "My Little Brown Mouse".

Pick-up times are from Monday to Saturday between 9.30am and 6pm. Please note that we close on Sundays and all major public holidays.

2. All international orders will be shipped via DHL Express. Please email needhelp@mylittlebrownmouse.com for more information.

Others

1. Do you conduct in-house classes?

We will be conducting designer classes from time to time. Please sign up for our newsletter to stay informed of future classes.

2. Would you be keen on event sponsorships/partnerships/pop-up events?

Definitely! Please email your proposal to beverly@mylittlebrownmouse.com